Ampersand Data Recovery

Lost files? We help you recover them remotely.

Free triage. No data, no fee. We work with clients online, wherever you are, so there's no shipping a drive anywhere.

Start a free case review

How it works

  1. Tell us what happened, a couple of minutes, no jargon required.
  2. We'll tell you honestly whether remote recovery is likely to work. Sometimes the answer is no, and we'll say so.
  3. If it's a yes, we connect through a remote-access tool (RustDesk) or a bootable USB we can walk you through.
  4. You approve before anything happens. We recover what we can, and you pay after, nothing upfront.

What we can help with

Those last two need a physical lab, not a remote session. We'll tell you that plainly and point you toward someone who can actually help, rather than take a case we can't do right by.

Pricing, plainly

Logical recovery (deleted files, won't-boot-but-healthy) $250-400
Early-stage failing-drive imaging $400-700
RAID/NAS logical rebuild $700-1,200

Free triage throughout. No data, no fee: if we can't recover anything, you don't pay. The exact number depends on the specific case, and we'll confirm it with you before doing any paid work.

FAQ

Is it safe to let someone remote into my computer?

You stay in control the whole time. You start the remote-access session , you can watch everything happening, and you can end it at any point. We don't ask for passwords to other accounts, and we only look at what's needed to recover your files.

What if you can't recover anything?

Then you don't pay. That's the whole policy: no data, no fee. We'll tell you plainly if a case doesn't look recoverable, before doing any paid work.

How long does this usually take?

Straightforward logical cases (deleted files, a drive that won't boot but is otherwise healthy) are often same-day or next-day. Early-stage failing drives take longer, since we image carefully rather than rush. We'll give you a realistic estimate once we've looked at your case, not a generic one.

My computer won't turn on at all. Can you still help?

Maybe; it depends on why. If the drive itself is fine and it's a software or startup problem, remote recovery is often still possible. If the drive is physically damaged or not spinning up, that needs a physical lab, and we'll tell you that honestly rather than take a case we can't do right by.

What do I need to do before starting a case?

Nothing beyond filling out the form: what device, what happened, and how to reach you. If the drive is making noise or was damaged, stop using it first. Otherwise, just leave it as-is until we talk; further use can make things harder to recover.

Who actually looks at my case?

Ampersand Data Recovery is part of ampersand.no, an independent IT consultancy, so there's a real, established business behind this, not an anonymous form.

Start a free case review

This isn't a commitment, just tell us what's going on and we'll get back to you, usually within a day.

If the drive is clicking, or was dropped or got wet, stop using it now. You can still send this form; we'll tell you honestly if it needs a physical lab instead.